Rectify Gaming

Hello Games did not mislead consumers with No Mans Sky according to the ASA


Hello Games’ No Mans Sky has been under investigation by the Advertising Standards Authority, which is the UK’s advertising regulator, after the game’s Steam page received 23 complaints. Game owners complained about the game’s content wasn’t depicted accurately and said that the advertisements had been misleading.
Well the regulator finally spoke up and said the games steam page and advertisements were fair and that the complaints were not upheld.

The ad contained several screenshots and two different video trailers for the game, as well as a text description. We understood that, as NMS was procedurally generated, player experiences would vary according to what material was generated in their play-through. The summary description of the game made clear that it was procedurally generated, that the game universe was essentially infinite, and that the core premise was exploration. As such, we considered consumers would understand the images and videos to be representative of the type of content they would encounter during gameplay, but would not generally expect to see those specific creatures, landscapes, battles and structures. We therefore considered whether the game and footage provided by Hello Games contained gameplay material of a sufficiently similar type to that depicted in the ad.

We understood that the screenshots and videos in the ad had been created using game footage, and acknowledged that in doing this the advertisers would aim to show the product in the best light. Taking into account the above points, we considered that the overall impression of the ad was consistent with gameplay and the footage provided, both in terms of that captured by Hello Games and by third parties, and that it did not exaggerate the expected player experience of the game. We therefore concluded that the ad did not breach the Code.

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